In the Admin: Manage Players/Teams header, use View Roster Summary for counts and follow-up details, Export to Excel for the full roster spreadsheet, or ⋮ → Todo list for unpaid/unpaired follow-ups as CSV. On the roster table, click Why unpaid? under any unpaid player for a plain-language explanation and next step.

Click paid / Online / Cash / need payment / need partner in the Summary line (or Paid / Need payment / Needs partner chips under search) to filter the roster. Note can be Any note or a specific reason. For bulk pairing, use Move Players, Create Teams.

Use Add Player → choose No partner (default for doubles/mixed). They appear under the Needs partner filter.

Avoid typing TBD or placeholder names — that creates a fake unpaid player. Leave them unpaired until a real partner is ready.

In the Partner column, open the combobox and pick another player, or choose No partner.

For multi-division players, partner is per division — change the partner on that division’s row.

To remove the old partner from the division after a sub: Actions → Manage divisions → Remove division (or Withdraw if you need refund history). Prefer changing partner on the existing row over Add Player, which can create duplicates.

For bulk moves/pairs across divisions, open Move Players, Create Teams (next to Add Player). Keep refunds, withdraw, and payments on Manage Players.

Usually nothing — if the registering player paid for both, that name on the team is enough. They do not need their own Brakto account.

Only if the name is wrong or they no longer have that partner: open Actions (⋯) → Remove partner name. That unpairs them so they show under Needs partner.

Prefer leaving partner empty (No partner) when they do not know who yet, instead of typing TBD.

The Team label can get out of sync with real members (e.g. after a partner change). You’ll see an amber warning on the Team column.

Use Actions → Fix team name to match members, or rename the team with the edit control.

One person can appear in several divisions (separate rows). Payment, partner, and team are per division.

Actions → Manage divisions: Move, Add, or Remove a division. Withdraw can target one division or all.

Withdraw keeps the roster record as withdrawn (good for refunds and history). You can choose one division or all.

Remove division (in Manage divisions) deletes that registration — use when they never belonged there.

Actions → Refund payment. For Stripe card payments you can Issue Stripe refund (money returns from your connected Stripe account). Offline payments: return money yourself, then Mark as refunded.

If a teammate paid for both, refund from the payer’s row. If each paid separately, refund each row. Partial refunds stay marked Paid with a partial status until the charge is fully refunded.

Multi-division: refund each paid division if they had separate charges. After Withdraw, an amber banner continues the refund checklist.

Actions → Merge into another player… Pick the record to keep. Registrations, team spots, and payments move onto that player.

Use when the same person registered twice (two emails) or a placeholder should become the real account.

The same active roster you see on Manage Players: withdrawn players and staff admins are left out.

To include withdrawn players, switch the roster filter to All players or Withdrawn, then use Actions → Export CSV if you need a full dump for records.

On Manage Players, use the Note column (Add note / Edit note). The roster shows the reason badge (for example Partner issue) but not the free-text note — open Edit note to read or change the detail. Pick a reason — Eligibility, Partner issue, Wrong division, Injury, Needs follow-up, or Other — or choose Just a note and type the detail.

To outline a row, click the circle next to the player name. Circles with a four-color ring (red, blue, amber, green) have no highlight yet — pick a color to outline the circle and tint the letter, and outline the row, or None to clear that player. Use Hide highlights / Show highlights to temporarily turn row outlines off without deleting them.

Needs partner stays automatic for unpaired doubles/mixed players. Notes are extra context, like “too young for 50+” or “partner dropped, finding a replacement.” Filter with Note → Any note, or pick a reason such as Eligibility or Partner issue.

Admins always have the Needs partner filter on this page.

Optional public list: Event Settings → Public Looking-for-Partner List. That publishes unpaired doubles/mixed names at /looking-for-partner (names only).

Payment is per division — use the Payment column or Actions → Mark as Paid / Unpaid. When marking paid, pick how they paid (Cash, Check, Venmo, Zelle, Online, or Other).

The Payment column shows ✓ Paid plus a mode badge (Online, Cash, Check, etc.). For card/online payments with a Stripe charge, click the Online badge to open that transaction in the Stripe Dashboard. Click Online / Cash / … counts in the Summary line to filter by how they paid.

Check In / Check Out and Set Seed Number are under Actions. Seeding is per division when they play more than one.