Quick answers for partners, withdrawals, refunds, and roster cleanup. Open the full guide anytime from the Help Center.
These answers match the in-app Help button on the related admin page. Use them while you work, or share this article with co-organizers.
Use Add Player → choose No partner (default for doubles/mixed). They appear under the Needs partner filter.
Avoid typing TBD or placeholder names — that creates a fake unpaid player. Leave them unpaired until a real partner is ready.
In the Partner column, open the combobox and pick another player, or choose No partner.
For multi-division players, partner is per division — change the partner on that division’s row.
You can also use Actions → Manage divisions to move divisions and set partners in one flow.
A placeholder is an unregistered partner name (email like …@partner.placeholder.brakto.com). Prefer No partner instead of inventing names like TBD.
If one already exists: tap Clear next to the Placeholder badge in the Partner column, or Actions → Clear placeholder partner. That unpairs them and removes the placeholder registration for that division.
The Team label can get out of sync with real members (e.g. after a partner change). You’ll see an amber warning on the Team column.
Use Actions → Fix team name to match members, or rename the team with the edit control.
One person can appear in several divisions (separate rows). Payment, partner, and team are per division.
Actions → Manage divisions: Move, Add, or Remove a division. Withdraw can target one division or all.
Withdraw keeps the roster record as withdrawn (good for refunds and history). You can choose one division or all.
Remove division (in Manage divisions) deletes that registration — use when they never belonged there.
Actions → Refund payment. For Stripe card payments you can Issue Stripe refund (money returns from your connected Stripe account). Offline payments: return money yourself, then Mark as refunded.
If a teammate paid for both, refund from the payer’s row. If each paid separately, refund each row. Partial refunds stay marked Paid with a partial status until the charge is fully refunded.
Multi-division: refund each paid division if they had separate charges. After Withdraw, an amber banner continues the refund checklist.
Actions → Merge into another player… Pick the record to keep. Registrations, team spots, and payments move onto that player.
Use when the same person registered twice (two emails) or a placeholder should become the real account.
Admins always have the Needs partner filter on this page.
Optional public list: Event Settings → Public Looking-for-Partner List. That publishes unpaired doubles/mixed names at /looking-for-partner (names only).
Payment is per division — use the Payment column or Actions → Mark as Paid / Unpaid.
Check In / Check Out and Set Seed Number are under Actions. Seeding is per division when they play more than one.
Quick answers for partners, withdrawals, refunds, and roster cleanup. Open the full guide anytime from the Help Center.
These answers match the in-app Help button on the related admin page. Use them while you work, or share this article with co-organizers.
Use Add Player → choose No partner (default for doubles/mixed). They appear under the Needs partner filter.
Avoid typing TBD or placeholder names — that creates a fake unpaid player. Leave them unpaired until a real partner is ready.
In the Partner column, open the combobox and pick another player, or choose No partner.
For multi-division players, partner is per division — change the partner on that division’s row.
You can also use Actions → Manage divisions to move divisions and set partners in one flow.
A placeholder is an unregistered partner name (email like …@partner.placeholder.brakto.com). Prefer No partner instead of inventing names like TBD.
If one already exists: tap Clear next to the Placeholder badge in the Partner column, or Actions → Clear placeholder partner. That unpairs them and removes the placeholder registration for that division.
The Team label can get out of sync with real members (e.g. after a partner change). You’ll see an amber warning on the Team column.
Use Actions → Fix team name to match members, or rename the team with the edit control.
One person can appear in several divisions (separate rows). Payment, partner, and team are per division.
Actions → Manage divisions: Move, Add, or Remove a division. Withdraw can target one division or all.
Withdraw keeps the roster record as withdrawn (good for refunds and history). You can choose one division or all.
Remove division (in Manage divisions) deletes that registration — use when they never belonged there.
Actions → Refund payment. For Stripe card payments you can Issue Stripe refund (money returns from your connected Stripe account). Offline payments: return money yourself, then Mark as refunded.
If a teammate paid for both, refund from the payer’s row. If each paid separately, refund each row. Partial refunds stay marked Paid with a partial status until the charge is fully refunded.
Multi-division: refund each paid division if they had separate charges. After Withdraw, an amber banner continues the refund checklist.
Actions → Merge into another player… Pick the record to keep. Registrations, team spots, and payments move onto that player.
Use when the same person registered twice (two emails) or a placeholder should become the real account.
Admins always have the Needs partner filter on this page.
Optional public list: Event Settings → Public Looking-for-Partner List. That publishes unpaired doubles/mixed names at /looking-for-partner (names only).
Payment is per division — use the Payment column or Actions → Mark as Paid / Unpaid.
Check In / Check Out and Set Seed Number are under Actions. Seeding is per division when they play more than one.