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Waitlist Management

Manage division waitlists when capacity is full — notify, accept, remove, and set waitlist limits on paid plans.

Overview

These answers match the in-app Help button on the related admin page. Use them while you work, or share this article with co-organizers.

1.When does the waitlist activate?

Per division: Allow waitlist is enabled and max capacity (complete teams) is reached. Unpaired looking-for-partner players do not fill a team slot. If waitlist is off, new complete-team registrations are blocked when full. Enable waitlist in division settings.

2.What waitlist statuses exist?

WAITING (queued), NOTIFIED (spot-offer email sent), ACCEPTED (promoted to active registration), plus DECLINED, EXPIRED, and CANCELLED terminal states.

3.What’s the difference between Notify and Accept?

Notify emails that a spot may be available (status → NOTIFIED). Accept immediately moves the team into active participants and sends confirmation — use when the spot is confirmed.

4.Are waitlist actions available on Free?

Viewing the waitlist works on Free. Notify and promote actions require Event/Club. Upgrade banners appear when a paid action is gated.

5.How is waitlist order determined?

By position (usually FIFO by signup time). Order can be adjusted when division waitlist tools expose move actions.

6.Can I set a waitlist cap?

Yes — set a Waitlist Limit per division. Leave empty for unlimited. The UI shows Waitlist Full when the cap is reached.